How might Kerry use the principles of trauma-informed care to respond in this situation? 

Case Study: Workplace Violence Kerry serves on a professional practice unit council for the emergency department in which she works. Recently, the issue of workplace violence was raised after two staff members were injured by a patient. The discussion became heated. An older staff nurse stated that “we’ve always dealt with difficult patients; it is just part of being a nurse.” A younger nurse angrily responded that the reason violence was still such a problem is because the older nurses never bothered to take responsibility to do something about it. This led to multiple staff members expressing frustration and blame directed at one group of nurses or another.  Learning Check

 

How might Kerry use the principles of trauma-informed care to respond in this situation?

 

What leadership style might work best in this situation?

 

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