STEP 1: Complete an Iceberg Tool for this case study. Case Study Option 1
STEP 1: Complete an Iceberg Tool for this case study. Case Study Option 1
Questions to Ask
- What are the key events in this case study?
Jamal, a data analyst at Jaechap Advisors, has become proficient in using the current sophisticated analytic software program.
Maria, Jamal’s manager, wants the department to switch to a new software program that has cutting-edge features and capabilities.
Jamal is concerned that learning a new system could negatively affect their clients and the team’s productivity.
Pat, the CEO of Jaechap, believes that using outdated software could prevent the company from meeting clients’ future needs and remaining competitive.
- What patterns do you notice in the key events of this case study?
The company must stay up to date on the most advanced analytic tools available to remain competitive and meet clients’ future needs.
The data analytics team needs adequate training and support to become skilled with the new program as quickly as possible and maintain their current level of productivity.
The company can consider a phased approach to the adoption of new software, starting with a small group of analysts and gradually expanding to the entire team.
- What structure(s) explain the patterns of events in this case study?
Organizational structure: The CEO of Jaechap Advisors is responsible for keeping the company competitive and anticipating clients’ future needs. The data analytics team, including Jamal and Maria, must follow the CEO’s directives to stay up to date on the most advanced analytic tools available.
Technological structure: The company must adopt new and improved software to remain competitive and meet clients’ future needs. The new software program provides more accurate and precise data projections and analysis, which is essential to give clients the best possible business advice.
Learning structure: Adequate training and support are crucial to help the data analytics team become skilled with the new program as quickly as possible and maintain their current level of productivity. A phased approach to the adoption of new software can also help minimize the negative impact on productivity and clients.
2: Draw “Behavior Over Time” Diagrams. (Use as many blank BOT graphs as necessary, given the case study)
2. A completed Four Steps Tool is not evident as step 2 does not appear to be addressed in the response.
b. the solution’s superiority over other, rejected alternatives. The response explains that the developers of the software need to plan for the transfer of knowledge and that good leadership eliminates obstacles. A discussion that clearly identifies an alternative solution and discusses the chosen solution’s superiority over the rejected alternatives is not readily apparent.
STEP 3: Select the systems archetype that best fits the case study. You may wish to refer to A Pocket Guide for Using the Archetypes.
- Which archetype did you select?
Fixes that Fail
- Why does this archetype best fit the given case study? Explain how its causal loop diagram and text description match up with the facts of the case study.
The “Fixes that Fail” archetype best fits the given case study because it displays a steadily worsening scenario where the initial problem symptoms are worsened by the fix that is applied to them. In the case study, the data analytics team is using outdated software, which is becoming less effective over time. The team is reluctant to switch to a new software program because they are comfortable with the current one and fear that learning a new system will negatively affect their productivity and clients. However, the CEO believes that the team needs to adopt new and improved software to remain competitive and meet clients’ future needs. The team’s reluctance to switch to a new software program is a temporary fix that will lead to long-term problems, such as providing less accurate and precise data projections and analysis, and losing clients to larger and more established firms. Therefore, the “Fixes that Fail” archetype is reflected in the case study.
The causal loop diagram of the “Fixes that Fail” archetype consists of two reinforcing loops and one balancing loop. The reinforcing loops represent the short-term benefits of the temporary fix, which lead to the worsening of the initial problem symptoms in the long run. The balancing loop represents the long-term negative consequences of the temporary fix, which lead to the realization that the temporary fix is not working and the need for a permanent solution. In the case study, the reinforcing loops represent the team’s short-term benefits of using the current software program, which lead to the worsening of the software’s effectiveness in the long run. The balancing loop represents the realization that the current software program is becoming outdated and the need for a permanent solution, which is the new software program.
- What is the main problem that needs to be addressed in this case study?
The main problem that needs to be addressed in this case study is the reluctance of the data analytics team to switch to a new software program. The team is using outdated software, which is becoming less effective over time. The CEO believes that the team needs to adopt new and improved software to remain competitive and meet clients’ future needs.
However, the team is comfortable with the current software program and fears that learning a new system will negatively affect their productivity and clients. The team’s reluctance to switch to a new software program is causing a major issue due to poor CRM adoption, inaccurate data entry, team members using outdated processes, and more
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